At Christmas my husband’s Christmas list usually includes bike parts from Evotech which I order. This year I made an error and failed to apply the BF discount code. I telephoned having felt daft about this and explained to the lovely lady on reception and very kindly they refunded me the amount that I would have saved. They could quite understandably have declined to do so. The package was dispatched immediately and arrived very quickly. Quality products and excellent service all round.