Orders and delivery
Q. I placed an order online but haven’t received a confirmation email. Did you receive my order?
A. Ordinarily, you can expect to receive your order confirmation within 24 hours of you placing your order but sometimes they can end up in your junk folder! Be sure to check in there first, but if you still can’t find it, please contact us at firstname.lastname@example.org
Q. How long does delivery take?
A. We always try to minimise delivery costs while getting your order to you as quickly as possible and offer a range of options to suit your requirements. The following can be selected at checkout:
- UK – Royal Mail Tracked 24hrs – Expected delivery time of next working day (see below for more information about next day delivery)
- UK – Royal Mail Tracked 48hrs to 72hrs – Expected delivery time of 2-3 working days
- Europe – UPS Standard – Expected delivery time of 4-5 working days
- Europe and rest of the world – Royal Mail Airmail (International Priority):
- Europe – 6-8 working days
- Rest of the world – 8-15 working days.
- Europe and rest of the world – UPS Express – 2-3 working days
- Europe and rest of the world – UPS Express Saver – 4-5 working days
More information about delivery can be found here.
Q. How does next day delivery work?
A. If you placed your order before 2pm Monday-Thursday, you can expect your item(s) to be delivered the next working day (excludes Bank Holidays). Orders placed by 12pm (midday) on Friday will be delivered the following Monday (excludes Bank Holidays).
Orders placed after 12pm on Friday and Saturday/Sunday orders are expected to be delivered the following Tuesday. Orders placed on Bank Holidays will normally be delivered within two working days. More information about delivery can be found here.
Q. Which countries do you ship to?
A. We ship worldwide! Just select your delivery destination when checking out and we’ll let you know what delivery options are available for your area. More information about delivery can be found here.
Q. My parcel hasn’t been delivered, where is it?
A. Once your order is confirmed, you can use the consignment number on your shipping confirmation to track your parcel through the relevant courier. However, please note that tracking services vary according to the shipping option you selected and the destination.
For international orders using a Royal Mail delivery option, tracking outside of the UK is reliant on the equivalent service providers in the destination country and cannot be guaranteed. You can track your order using the below links to UPS and Royal Mail’s tracking services or more information about delivery can be found here.
Q. Do you have a dealer in near me
A. You can buy our full range of accessories online at www.evotech-performance.com and we have a number of delivery options available to suit your timescales and budget. However, we also have a number of stockists that we can recommend if you would prefer to purchase your accessories locally. For more information on Evotech Performance stockists in your area, please contact email@example.com
Q. How do I return an item?
A. We’re confident you’ll be delighted with the quality and fit of your EP accessory, but if you need to return your item, you can see our full terms and conditions and download our returns form here. However, if you are unhappy with your purchase for any reason, we’d like to understand why and would like the opportunity to discuss this with you first. Simply contact us at firstname.lastname@example.org with your order number and we’ll make contact with you directly.